Cookie Policy
At Eventim we wish to give you a good and personalized user experience. In order to do so, we use cookies to store relevant data on your computer and thus store your settings for the purpose of improving your personal user experience.
When you visit our website, we compile information about you, your computer and track your browsing behavior on our website. In this present documentation, you can read further information about our Privacy Notice, regarding the information we collect, how we process the information, use the information, who can access the data, and finally who you can contact, with regards to the collected information.
When visiting and using our website, you accept our “Cookie Policy” and that we can make use of your personal information in accordance to our “Cookie Policy”.
What are cookies?
Cookies are small text files containing data, which a website can store on your device and later read, when visiting the website again. The cookies are stored in your browser and when visiting the site again, they are recognized by the website, which allow to send personalized information to your browser and provide an improved personal user experience of our website. Cookies may contain text, numbers or dates but will not store personal information.
What do we use cookies for?
We use cookies for the following: i.e.:
- Detecting the persons visiting our website. Storing your username and password from session to session
- Storing your username and password from session to session
- Collecting statistics on how the website is used, applying via Google Analytics
- Allowing the user to share information on and via Facebook
The application of cookies allows us to adapt the content of our website as well as adjusting and setting up contents and services in order to meet our users’ interests and wishes.
Purposes of using cookies
Essential cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Statistical and Comfort cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you deactivate these cookies, then some of our services may not function properly.
Marketing cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you deactivate these cookies, you will experience less targeted advertising.
Our partners’ cookies
Eventim has a range of partners – advertisers, media agencies and other services (e.g. Facebook, Google Analytics, and Frosmo), – who use cookies, the so-called third- party cookies. We collaborate with various partners – advertisers, media agencies and other services, who make use of cookies; the so called third-party cookies.
Below you can see our partners that apply cookies on our website and have access to the collected information via cookies on our website:
The various third-party
The various cookies serve to ensure that we deliver relevant content, relevant advertisements, and that we enable the user to log in and share articles etc. on the websites of our business partners in question. In questionnaires and surveys etc. cookies are used downloaded in order to register your reply and thus avoid and participation so that you will not be asked to answer the same questionnaire survey again.
Social media cookies
Eventim uses social media plug-ins from Facebook. When a page, containing a social plug-in (or the ‘Like’ button), is accessed, the user’s browser connects to the Facebook servers, and the content required for the social plug-ins is downloaded. Facebook receives the web address of the page accessed by the user, the date and time of access, and the IP address of the user, if the user has enables the button “activate Social Media” previously. If the user is logged into Facebook, Facebook is able to relate the visit of that page to the user’s Facebook account. If the user clicks the ‘Like’ button on the page, the information is also transferred to Facebook and stored there. If the user of the site is not a member of Facebook, there is still a possibility that Facebook will identify and store the user’s IP address, if the user enables the button “activate Social Media”. Eventim has no influence on the content of the plug-ins or on the information transferred to Facebook. The purpose and scope of data collection, the further processing and use of the data by Facebook and the user’s rights and setting options to protect the user’s private sphere and personal data can be found in the Facebook privacy policy. (at http://www.facebook.com/policy.php).
How do I avoid or get delete cookies?
Should you not wish to accept cookies, you can block all cookies, delete existing cookies from your computer or be notified before a cookie is stored. You can read further information on how to avoid or delete cookies by clicking this link: http://minecookies.org/cookiehandtering. There are more ways of avoiding cookies. You can read more here:http://www.wikihow.com/Clear-Your-Browser%27s-Cookies
Specifically for Google Analytics: You can disable cookies from Google Analytics here: http://tools.google.com/dlpage/gaoptout
Processing for analytical purposes
1. When you visit our websites, we may analyse and document how you use our websites, e.g. your surfing behaviour on our websites, which events and areas on our website you are interested in and, if you purchase a ticket from us, your order and shopping cart data. Furthermore, we aggregate this data in order to be able to evaluate, for example, the number of website visitors and their origin. For this purpose, we process the following personal data:
• IP address (shortened)
• Cookies (see Cookie information Websites)
• E-mail address (hashed)
Hashing uses a function whereby your e-mail address is pseudonymized in a non-reversible manner.
2. We process your personal data on the basis of your consent as defined in Art. 6 Para. 1 Sentence 1 lit. a) GDPR.
3. For this analysis, we use Google Analytics 360, a web analysis service of Google Ireland Ltd. ("Google"), on our website. Google Analytics 360 uses cookies that enable an analysis of the use of our websites. The information generated by the cookie about the use of our websites is in general transferred via a server operated by us in Europe to Google Analytics 360 in the US and stored there. This data transfer takes place on the basis of EU standard contractual clauses. This ensures adequate protection of your personal data. You can find out more here: https://business.safety.google/adsprocessorterms/sccs/p2p-intra-group/
We shorten your IP address on the server we operate before it is transferred to a Google Analytics 360 server. An exception to this are websites that we operate under joint responsibility with our partners, there your information will be transferred to Google Analytics 360 after using IP anonymization on our websites. If you are in the European Union, this function shortens your IP address within Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. On behalf of EVENTIM, Google Analytics 360 will use this information to evaluate the use of the websites, to compile reports on the website activities and to provide EVENTIM with further services associated with the use of the website and the Internet. For more information on the terms of use and data protection of Google Analytics 360, please visit: https://support.google.com/analytics/answer/6004245
4. We use the product analytics tool Mixpanel to analyse and improve the use of our websites and apps. Mixpanel Inc. supports us in better understanding user behaviour, replaying pseudonymised sessions, conducting A/B tests and feature experiments, connecting data with our internal systems, and analysing key figures in relation to business performance. The following information is processed using cookies and similar technologies: - Technical data about your device and browser - Usage interaction with the website and app (e.g., clicks, navigation, feature usage) - Session flows and derived statistics - Pseudonymised identifiers (e.g., hashed email address) The processing is carried out exclusively on the basis of consent within the meaning of Art. 6 Para 1 Sentence 1 lit. a) GDPR. As Mixpanel is based in the USA, data is transferred there. An adequate level of protection is ensured by the partner’s certification under the EU-US Data Privacy Framework and additional technical and organisational measures. Further information can be found here: https://mixpanel.com/legal/privacy-policy/ You can prevent the collection of information by preventing the storage of cookies by selecting the appropriate settings in your browser software of by deactivating tracking in the cookie settings
For how long do we store cookies?
The cookies that we download to your device are stored for various number amounts of months, depending on the purpose of the cookie in question.
Every time you visit our website, the storage period for the various cookies is prolonged, and they are automatically removed from your device once they expire. Depending on the purpose of the cookies applied, the cookies will not be stored for more than 24 months after the last time you visited our website.
Users under the age of 13
If you are under 13 years of age, it is required that a parent or guardian register his or her email address in order to authorize your registration.
As a parent or guardian of a person under 13 years of age, and from whom we have collected personal data, you have the rights to review and delete such personal data and block further collection or use of personal data. Should you wish to enforce this, please write to us on kundeservice@eventim.no.
How we handle personal data
Please see our Privacy Notice.
Contact information
For further information on our website, the use of cookies and handling of personal data, please contact kundeservice@eventim.no.
As a user of Eventim you give your consent for us to register and handle personal data about you and your activity on our website. This data is used to provide you with relevant offers and recommendations as well as to carry out your ticket orders.
For further information on which data Eventim registers, or if you wish for this data to be deleted, please contact
Eventim Norge AS;(Eventim NO)
Akersgaten 7, 0158 Oslo;
Norway
Telephone: +47 21 95 92 00 (Mon-Thurs between 09:30 – 16:30 – Friday: 09:30 – 15:30 CET)
E-mail: kundeservice@eventim.no