Eventim mails tickets worldwide. Tickets are mailed to you as soon as possible, and you will have them no later than five business days after the purchase. For tickets that are sent abroad, including the Faroe Islands and Greenland, however, a delivery time of up to 14 days should be expected. Tickets are sent as regular letter via B-post (second-class mail) to the delivery address you have indicated at the time of purchase. If the event is close, the letter is automatically sent via A-post (first class mail). Eventim’s barcode system ensures that the ticket you receive cannot be copied or otherwise falsified. Therefore, sending the letter as registered mail is unnecessary, and thus you do not need to be home when the tickets are delivered.

Note that longer delivery times may occur when purchasing tickets to special events. You always receive an e-mail when the tickets have been sent.

If you do not receive your ticket in the mail, Eventim can print a new ticket at no cost and risk to you, the customer. The old ticket will be cancelled and is no longer valid for admission.

For reprinting of tickets lost in the mail, you must, however, contact Eventim’s customer service with your reprint request no later than seven business days after your purchase. If you wait longer than seven business days, the ticket will be considered lost after delivery, and you must pay a reprinting fee in order to get a new ticket.

If you lose your ticket after delivery, you must also pay a reprinting fee. The fee to reprint lost tickets is NOK 100 plus the delivery fee. This means that the cost to reprint is 135 NOK. It is not possible to cancel a reprinting.