Help and Contact
Disabled ticket buyers
If you need assistive devices to get around, such as a wheelchair, walker, or other devices, we kindly request that you buy a handicap ticket. Typically, a limited number of tickets will be available for disabled ticket buyers. In certain cases, it is even possible to bring an attendant free of charge. This depends on the organizers and may be read in the description of the individual event. Eventim or the organizer cannot guarantee that access to an event is appropriate for those with ambulatory difficulties. Therefore, you should always buy a special ticket, if you have particular needs associated with your disability. Therefore, you should always buy a special ticket, if you have particular needs in this regard. For more specific information, you can check the information for the individual venue at this website.
Other types of tickets
In some cases, you can buy special types of tickets, which provide either special access or a specific. This will be apparent from ticket categories at each event.
- Children
All audience members normally need their own ticket, even infants, unless otherwise indicated in the description of the individual event.
Children are always welcome, unless there is an age limit for the event. Please note, however, that certain events may have a high decibel level, which is not suitable for children.
If there is an age limit, this will be noted in the description of the individual event.
- Youth
This ticket category will indicate an age, which the person using the ticket needs to be able to document. For example, it may say “Youth under 25”. In this case the person must be younger than 25, meaning they must not have turned 25 by the time the event takes place.
- Students
With this ticket type, a valid student ID with an expiration date must be presented, along with a valid picture ID at the entrance to the event.
- Senior citizens
In order to use a senior citizen ticket, the holder must be at least 65 years old and be able to document this.
- Group discount
Only in very few cases will it be possible to receive a group discount. It will be stated under the individual event, if a group discount is available. Group tickets must often be bought over the phone at Billettportalen’s customer service due to the limitation of 10 tickets per purchase online.