1. Can't find your ticket?

If you have an e-ticket, mobile ticket or EVENTIM.Pass ticket in the Eventim app, you can view your purchase and find the link to your tickets on your profile in the Eventim app. Read more about how to download the app and log in to your profile here

2. Haven't received your ticket in the post?

In the unlikely event that you are waiting in vain for your tickets in the post, you can contact Eventim's customer service within 30 working days of purchase.  Eventim will then print a new ticket - without risk - for you as a customer. The old ticket will be cancelled and can no longer be used at the entrance.

3. Have you lost your ticket? Or has it been stolen?

If you contact customer service about lost tickets later than 30 days after purchase, the ticket is considered "lost on receipt". If your ticket is stolen or lost after receipt, you will have to pay a fee for reissue.

The fee for reprinting a lost ticket is NOK 60 in handling fees and a possible shipping fee.

If your ticket is stolen, you can report it to your insurance company. Some insurance companies will reimburse the cost of a new ticket.

Contact customer service in case of lost tickets:

If you are missing your ticket, please contact Eventim's customer service on tel. +47 22 95 92 00.

Have your order number or the phone number you used when you ordered your tickets ready. This makes it easier for us to find you in the system. Also have your payment card ready so that we can serve you quickly and easily.

Are you on your way to the event?

If you have lost your tickets just before departure, please call our customer service on tel. +47 22 95 92 00 and we will find a solution.

For some events, you can collect your ticket from our staff on site half an hour to an hour before the event takes place. However, this must be arranged before the event.

Remember to bring photo ID if you collect your ticket in person at the event, and that only the ticket buyer can be given the ticket.

If it is outside the opening hours of our customer service, you are welcome to contact the venue, who may be able to help you.

If you have further questions, please enter relevant keywords in the search box above or send an email to our customer service at kundeservice@eventim.no.