General ticket purchase

• Always use Eventim’s “buttons” only and not your browser’s. You risk losing your tickets or accidentally buying tickets for the wrong date, show, or seats.

• Be accurate when entering your payment information. If you enter it wrong, your payment will be rejected, and in a worst-case scenario, you may lose your tickets.

• Your purchase is not complete until you have seen the image on your screen with your receipt. If you do not see this image on your screen, your purchase is not complete.

• Your receipt will also be sent to you at the e-mail address indicated by you. Receipts are sent out in order of completed transactions. During high volume periods it may, therefore, take some time, before the e-mail with your receipt reaches you.

• Always double-check your order under the order history during the checkout process to make sure if it is correct, or if you may have mistakenly clicked or typed something somewhere. You can click on the + next to your chosen event for expanded details, such as row and seat numbers for your current order.

Mass sales

All ticket buyers that are on the page before the sales starts are assigned a random queue number. All ticket buyers that arrive at the page after the sale starts will be placed in the queue according to the first-come-first-serve principle. We think this is the most fair way.

Make the ticket buying process easier and quicker by following these tips:

• Create a profile at eventim.no and be logged in, before the sale starts. This way you avoid entering and double checking your contact information during the actual purchasing process.

• Only keep one tab/one window open to Eventim. It is an unnecessary strain on the system and creates an incorrect impression of the number of buyers in the queue.

• Only click each button once. The system is stressed and therefore response times may be longer than normal.

• Do not be picky about the seats assigned to you. There are many people in line, and you may not receive another offer, if you click “no thank you”. Therefore, do not go back to check for other seats.

Via telephone

• You can also buy tickets via Eventim’s customer service. When you call, you will receive a place in the queue. If there is insufficient space for everyone in the queue, you will hear a busy signal. Hang up and try calling back a few minutes later. Note that you will be charged a processing fee for each order.
• Have your credit card ready, as payment will take place immediately.
• The telephone number for Eventim’s customer service is: +47 21 95 92 00.